Privacy policy

Last Updated: 19 February 2026

At House of HNY, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with House of HNY, we may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

b) Order Information

  • Products purchased

  • Payment method

  • Transaction details

c) Account Information

  • Login credentials and saved preferences (if you create an account)

d) Technical & Browsing Information

  • IP address

  • Device type

  • Browser type

  • Pages visited and time spent

  • Cookies and analytics data

We collect only the information necessary to provide and improve our services.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders

  • Send order confirmations, updates, and customer support responses

  • Improve our website, products, and overall customer experience

  • Send promotional communications (only if you opt in)

  • Detect and prevent fraud

  • Ensure secure transactions

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

All payments are processed through secure third-party payment gateways.

House of HNY does not store, process, or have direct access to your card details or banking information.

4. Cookies & Analytics

We use cookies and similar technologies to:

  • Enhance website functionality and performance

  • Understand customer preferences

  • Analyse website traffic and usage patterns

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Sharing of Information

We may share your information only with trusted third parties necessary to operate our business, including:

  • Shipping and logistics providers

  • Payment processing partners

  • Website hosting and analytics service providers

These third parties are required to maintain confidentiality and use your information solely for the intended purpose.

6. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or loss.

While no online system can guarantee complete security, we continuously work to safeguard your data.

7. Your Rights

You have the right to:

  • Access and update your personal information

  • Request deletion of your personal data (subject to legal or transactional obligations)

  • Opt out of promotional communications at any time

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. House of HNY is not responsible for the privacy practices, policies, or content of these external platforms.

9. Children’s Privacy

House of HNY does not knowingly collect or solicit personal information from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with the updated effective date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

House of HNY
Email: supports@houseofhny.com
Website: houseofhny.com