Last Updated: 19 February 2026
At House of HNY, every order is thoughtfully prepared to ensure it reaches you safely and on time. Please review our shipping and delivery terms below.
1. Order Processing Time
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All orders are processed within 2–4 working days after order confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is dispatched, you will receive a shipping confirmation along with tracking details.
2. Delivery Timeline
Domestic Shipping (India)
Estimated delivery is 5–10 working days from the date of dispatch, depending on your location.
Delivery timelines may vary due to factors such as weather conditions, courier delays, regional restrictions, or other unforeseen circumstances.
3. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
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Any promotional offers, including free shipping, will be clearly communicated on the website.
4. Shipping Partners
We work with reliable third-party courier partners to ensure secure and timely delivery of your orders.
While House of HNY is not responsible for delays caused by courier partners after dispatch, we will assist you with tracking and support wherever possible.
5. Order Tracking
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Once your order has been shipped, tracking details will be shared via email or SMS.
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You may use the provided tracking link to monitor your delivery status.
6. Delivery Address & Responsibility
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Please ensure that your shipping address and contact details are accurate at the time of checkout.
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House of HNY will not be responsible for delivery issues arising from incorrect or incomplete address information.
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If a package is returned due to an incorrect address, additional re-shipping charges may apply.
7. Delays & Unexpected Issues
While we strive to meet estimated delivery timelines, delays may occur due to unforeseen circumstances beyond our control. We appreciate your patience and understanding in such situations.
8. Damaged or Missing Packages
If you receive a package that appears damaged or if items are missing:
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Please contact us within 48 hours of delivery.
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Share clear photos or videos of the package and its contents for verification.
📧 Email: supports@houseofhny.com
9. International Shipping
Currently, House of HNY does not offer international shipping.
10. Contact Information
For any shipping or delivery-related queries, please contact us:
House of HNY
Email: supports@houseofhny.com
Website: houseofhny.com