Refund policy

Last Updated: 19 February 2026

At House of HNY, every piece is thoughtfully designed and carefully crafted. We value your trust and strive to ensure a smooth, transparent, and fair shopping experience.

Please read this Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • The issue is reported within 48 hours of delivery.

  • The product is unused, unwashed, and in its original condition with all tags intact.

To request a return, please email us with:

  • Your order number

  • Clear photos or videos clearly showing the issue

📧 Email: supports@houseofhny.com

2. Items Not Eligible for Return

Due to the nature of our products, the following items are not eligible for return or refund:

  • Products purchased on sale or at a discounted price

  • Custom-made or altered products

  • Items showing signs of use, washing, or damage after delivery

  • Returns requested due to fit issues, colour variation, or personal preference

Please note: Slight variations in colour and texture may occur due to lighting, photography, screen settings, and handcrafted processes. These are not considered defects.

3. Exchange Policy

  • Exchanges are allowed only for size-related issues, subject to availability.

  • Exchange requests must be raised within 48 hours of delivery.

  • If the requested size is unavailable, a store credit may be offered at our discretion.

4. Refund Process

  • Once your return request is approved and the product is received, it will be inspected by our team.

  • Approved refunds will be processed within 7–10 working days after inspection.

  • Refunds will be issued to the original mode of payment or as store credit, depending on the case.

  • Shipping charges (if any) are non-refundable.

5. Return Shipping

  • For approved returns due to damaged or incorrect products, we will guide you through the return process.

  • Customers may be required to ship the product back as per the instructions provided.

  • Items returned without prior approval may not be accepted.

6. Order Cancellations

  • Orders may be cancelled within 12 hours of placement.

  • Once an order has been shipped, it cannot be cancelled.

7. Important Notes

  • House of HNY reserves the right to accept or reject return requests after review.

  • All decisions regarding returns and refunds shall be final.

  • Customers are encouraged to review size charts and product descriptions carefully before placing an order.

8. Contact Information

If you have any questions or require assistance, please contact us:

House of HNY
Email: supports@houseofhny.com
Website: houseofhny.com